Patients registered at Trinity Street surgery near Norwich are being invited to share their views on a proposal about the future location of their GP services.
Trinity and Bowthorpe Medical Practice is launching a six-week engagement process to listen to patients, carers, and the local community about a potential plan to bring services currently provided at Trinity Street together at the main Bowthorpe surgery.
The practice recognises how important Trinity Street surgery is to many patients and is committed to ensuring that people feel heard, understood, and supported throughout this process.
The proposal is being considered because the Trinity Street building is increasingly difficult to maintain and may no longer meet the standards required for modern, safe healthcare. Significant structural issues, including cracks within the building, have raised concerns about its long-term suitability.
At the same time, most services are already provided at the Bowthorpe site, which offers access to a wider team of healthcare professionals, more appointments, and facilities designed to meet current clinical standards.
For patients who may not be able to travel to Bowthorpe, the practice has confirmed that support would be provided to help them access suitable alternatives, including nearby GP practices if needed.
Fiona Wilson, Practice Manager, said: “We know that Trinity Street surgery is valued by many of our patients, and we understand that any potential change may feel worrying or inconvenient.
“That’s why it’s so important to us that we take the time to listen properly. We want to understand what this would mean for our patients, what matters most to them, and how we can best support them.
“Our priority is to provide safe, high-quality care for everyone. While the condition of the Trinity Street building means we need to think about the future, no decisions have been made yet.
“We are asking patients and the community to share their views so that we can take them fully into account before deciding what happens next.”
The practice is particularly keen to hear from patients who may find travelling more difficult, including older people, those with disabilities, or those with caring responsibilities.
There are a range of ways for patients to share their feedback, including:
- Completing an online survey
- Filling in a paper form available at the practice
- Contacting the practice directly for additional support
All feedback will be carefully reviewed, and a summary of what patients have said—and how this has influenced any decision—will be shared after the engagement period ends.
The engagement will run until 17 August 2026.
Further information, including frequently asked questions, is available on the practice website or by contacting the surgery directly.