People across Norfolk and Suffolk are being urged to help NHS services manage demand by seeking care in the most appropriate setting during a period of planned industrial action by resident doctors.
The British Medical Association (BMA) has confirmed that resident doctors will take industrial action nationally from 7am on Tuesday, 7 April until 7am on Monday, 13 April.
During this time, NHS organisations across Norfolk and Suffolk are working closely with health and care partners to maintain safe services and prioritise those with the most urgent needs.
The industrial action comes as services continue to experience seasonal pressures, including cases of norovirus affecting hospitals and bed availability. It also follows a busy bank holiday weekend, which typically increases demand across urgent and emergency care.
Professor Frankie Swords, Executive Medical Director at NHS Norfolk and Suffolk Integrated Care Board said: “We have well-established plans in place to manage this period of industrial action. Our focus is on making sure people who need urgent care can access it easily, and to minimise the impact this action has on routine care. As ever, we would encourage people to choose wisely though, and think 111 first if you are uncertain about what help you need.”
For urgent but non-life-threatening medical concerns, people are encouraged to use NHS 111 online or by phone. The service is available 24 hours a day and can direct patients to the most appropriate care.
Highly trained pharmacists can also provide advice and treatment for a range of common conditions through Pharmacy First.
Frankie said: “Services such as NHS 111 and community pharmacies can provide quick and effective support for many everyday health concerns. Making use of these options helps reduce pressure on emergency services.”
Patients should continue to attend planned appointments unless they are contacted directly by the NHS.
People are also encouraged to support timely discharge for loved ones who are medically ready to leave hospital, helping to make beds available for others who need care.
Anyone experiencing symptoms of norovirus, flu, COVID-19 or other infectious illnesses is advised to avoid visiting healthcare settings unless it is essential or in an emergency.
For life-threatening emergencies, people should continue to call 999 or attend A&E.
For advice on when to call 999 or attend A&E, and to find out more about industrial action, visit the NHS website.