Non-emergency patient transport services take people to and from hospital and medical appointments. Patients who are eligible for these services usually cannot travel without specialist support.
For patients that are eligible and are registered with a GP in Norfolk and Suffolk, the service is provided by HTG UK, on behalf of the NHS. This is a free-to-use service. Please visit the NHS website to learn who is eligible for non-emergency patient transport services.
How to access this service
Please use the most appropriate telephone number (as shown below) for bookings, enquiries and cancellations.
- Norfolk (available 24/7):
- 0345 2413 012
- Suffolk (available 24/7):
- 01245 951 205
Healthcare Travel Costs Scheme
Not using the HTG UK patient transport service?
The Healthcare Travel Costs Scheme helps patients on qualifying benefits or the NHS Low Income Scheme reclaim reasonable travel costs when they are referred for specialist NHS treatment or diagnostic tests.
It applies only when the appointment is on a separate visit from the referral and does not cover routine primary care visits, such as GP check‑ups or vaccinations.
Visit the NHS website to learn more about the Healthcare Travel Costs Scheme.
Questions or feedback?
Our Patient Advice and Liaison Service (PALS) is here to help. Ask a question, provide feedback or lodge a complaint.
Contact PALS