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Accessibility statement for Norfolk and Suffolk ICB

This is an accessibility statement from NHS Norfolk and Suffolk Integrated Care Board (ICB).

NHS Norfolk and Suffolk ICB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to www.norfolkandsuffolk.icb.nhs.uk

Compatibility with browsers and assistive technology

NHS Norfolk and Suffolk ICB website is designed to be compatible with the following assistive technologies:

  • Google Chrome with JAWS 2020 on Windows 10
  • Google Chrome with NVDA 2019 on Windows 10
  • Google Chrome with ZoomText 2019 on Windows 10
  • Google Chrome with Dragon Professional 15 on Windows 10
  • Microsoft Edge with JAWS 2020 on Windows 10
  • Microsoft Edge with NVDA 2019 on Windows 10
  • Microsoft Edge with ZoomText 2019 on Windows 10
  • Microsoft Edge with Dragon Professional 15 on Windows 10
  • Safari with VoiceOver on macOS
  • Safari with VoiceOver on iOS (iPhone and iPad)

NHS Norfolk and Suffolk ICB website is not compatible with: Internet Explorer 11 and older versions and Windows 7 and older versions. Mobile operating systems older than 10 years may be partially, but not fully, supported.

Firefox compatibility on Mac OS

Older versions of Firefox on MacOS do not support keyboard navigation by default. if you require keyboard navigation for menus and page content and use an old version of Firefox, you may need to follow these steps to manually add a Firefox configuration setting:

  1. Keeping the website open on one tab, open another tab and type about:config into the address/search bar.
  2. On the page that displays, click on Show All. A list of advanced configs should appear.
  3. Look for the search field at the top of the list and type accessibility.tabfocus into it
  4. Look for the newly added accessibility.tabfocus in the list and click the plus icon on the righthand side of the page to add the new config.
  5. Select the Number radio button it and give it the value of 7 in the text field that appears. Press the tick on the righthand side of the screen to save.

Technical specifications

Accessibility of NHS Norfolk and Suffolk ICB website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

  • non-compliance with the accessibility regulations
  • the content is not within the scope of the accessibility regulations

Non-compliance with the accessibility regulations

PDFs and other documents

PDFs and other documents may not be in an accessible format.

  • The structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users of screen readers:
    • Info and Relationships 1.3.1, Page Titles 2.4.2. and Language of Page 3.1.1.
  • The reading order of the content is not always logical, which means some content does not make sense when read out by text-to-speech software (Meaningful sequence 1.3.2)
  • Images do not always have text alternatives, which means some content is not available when using text-to-speech software (Text alternatives 1.1.1)

We are working towards converting existing PDFs into accessible formats. This work will be completed by 1 September 2026. If you require any of our documents in a different format, please get in touch.

Videos: Some of the videos on our website may not have transcripts or closed captions. This is because we sometimes use videos produced by other organisations or our partners to help communicate information.

The content is not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Future Plans

We plan to review any non-compliant PDFs and either transfer to a HTML page or make them accessible by 1 September 2026.

We aim to resolve all other identified issues by 1 September 2026.

Preparation of this accessibility statement

This statement was prepared on 19 March 2026.

The next review date is 1 September 2026.

The website is reviewed weekly for compliance with the WCAG 2.2 accessibility standard via Silktide.

Feedback and contact information

We welcome your feedback on the accessibility of NHS Norfolk and Suffolk ICB website. Please let us know if you encounter accessibility barriers on NHS Norfolk and Suffolk ICB website:

Email: [email protected]

NHS Norfolk and Suffolk Integrated Care Board
County Hall
Martinau Lane
Norwich
NR1 2DH

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).