Urgent help

Safeguarding

We have a statutory responsibility to ensure that the agencies from which we commission health and care services provide processes that safeguard anyone at risk of abuse or neglect.

Concerns about a child or adult

Emergencies

If it’s an emergency and you believe someone is in immediate danger or harm, call 999.

Our ICB cannot take safeguarding referrals. If you have a safeguarding concern then please use the links below for your given area.

For further information on key safeguarding topics, local policies procedures and training, please refer to the Norfolk Safeguarding Partnership or the Suffolk Safeguarding Partnership.

You can make a referral via the Children’s Advice and Duty Service (CADS) by phoning Norfolk County Council’s Customer Services on 0344 800 8020. 

If you are suspicious or concerned about someone’s safety, ring Norfolk County Council’s Adult Social Services on0344 800 8020. The text relay number for people with hearing or speech impairments is 18001 0344 800 8020.

Find out more about reporting a safeguarding concern on Norfolk County Council’s website. 

If you are concerned about an immediate risk to the safety of a child please call Suffolk Safeguarding Partnership’s Customer First on 0808 800 4005.

Referrals can be made via Suffolk County Council’s Safeguarding Children referral portal.

For urgent referrals, contact Suffolk Safeguarding Partnership’s Customer First quickly and securely on 0808 800 4005.

Referrals can be made via Suffolk County Council’s Safeguarding Adult referral portal.

Our role in safeguarding children and adults

  • Ensuring that the agencies that we commission to provide health and care services maintain procedures to ensure the safety of people at risk of abuse and neglect.
  • Ensuring that processes are in place that enable us to learn lessons from cases where adults and children die or are seriously harmed, and abuse and neglect was already known or suspected.
  • Ensuring that there are effective arrangements in place for information sharing on safeguarding.
  • Providing the expertise of designated clinical experts with the authority to influence local thinking and practice in the health and care system, in relation to safeguarding.
  • To provide designated professionals for safeguarding adults, safeguarding children and safeguarding looked-after children (children in care).

For more information on our safeguarding work, get in touch with us.

Our Norfolk and Suffolk ICB Safeguarding Policies

Our safeguarding policies for adults and children will be ready in April 2026 and will be uploaded as soon as possible.

You can find our modern slavery statement here.